Frequently asked questions

Jurassic World Mods is an independent fan resource and digital services site for Jurassic World: The Game on mobile. We built a searchable database of creatures, upgrades, and currencies because we were tired of hunting through scattered forums and outdated videos for reliable information. Alongside the database, we write guides, tier lists, and team recommendations based on actual gameplay experience. We also run a shop where players can purchase digital services if they want to save time or access specific content. People come to us for honest research, practical Jurassic World: The Game guidance, and a shop they can actually trust. Think of us as a knowledgeable friend who happens to run a small business on the side.

No. We are fans, not an official partner. Jurassic World Mods is not affiliated with, endorsed by, or sponsored by Universal Products & Experiences, Games Workshop, Frontier Developments, or any of their affiliates. The game title, creatures, and assets belong to their respective owners. We reference them here because they are central to the game we love, not because we have any official relationship with the companies behind it.

It is pretty straightforward. Browse the Jurassic World Mods shop, pick the product or service you want, and complete checkout. After your order is confirmed, we will send you instructions for contacting our admin team. They will walk you through any setup steps, confirm the details, and let you know when the delivery is complete. Most orders are finished within twenty minutes of confirmation, though it can take a bit longer during busy periods. If you have questions before ordering, our FAQ and guides are a good place to start, or you can reach out to us directly.

We take account safety seriously, and we design our delivery process to minimize risk. That said, no third-party service can guarantee 100 percent safety because we do not control the game's own systems. Our advice is simple: only use services you trust, follow every instruction carefully, and never share your credentials with someone you do not know. If account access is required for delivery, log out of the game while the service is being applied, and change your password afterward if you have any concern about exposure. At the end of the day, you are responsible for your own account security.

We accept major credit and debit cards through our secure payment processor. All transactions are encrypted, and we do not store complete card numbers on our servers. Payment is collected at checkout, and you will receive an email confirmation once the transaction is complete. If you run into any payment issues, our support team can help troubleshoot or suggest alternatives.

Most digital deliveries are completed within twenty minutes of order confirmation during normal business hours. During peak times — like new creature releases or events — it may take a bit longer. You will receive updates through our support channels, and if your order has not started within the estimated timeframe, contact us with your order number and we will investigate. We do not leave customers waiting without communication.

We offer refunds within 48 hours of purchase if delivery has not started or if there is a verified issue with your order. Once a service has been delivered and confirmed, completed orders are generally non-refundable because digital content cannot be returned. Chargebacks without first contacting support may result in account restrictions. We encourage you to talk to us first — most issues can be resolved with a quick email, and we would rather solve the problem than fight a dispute.

Yes. Our support team handles order questions, delivery tracking, account concerns, content corrections, and general inquiries. You can reach us by email through our contact page. We aim to respond within 24 to 48 hours during business days. For faster help, include your order number and a clear description of the issue. Before reaching out, you might also check our FAQ page and guides — many common questions are already answered there.

Start with our creature database. Each page lists rarity tier, stats, level cap, and which investments pay off. Then explore the upgrade section to understand where Coins and Food actually go and which breakpoints matter. Our guides section ties it all together with tier lists, team compositions, and beginner tips. If you are new to the game, start with the beginner guides. If you are a veteran looking to optimise, the advanced tier lists and team-building articles will be more useful. Use the search feature or browse by category to find exactly what you need.

Prices are listed in U.S. dollars and are fixed at the time of checkout. We occasionally run promotions or introduce new products, but existing orders are always honored at the price you confirmed at purchase. If a listing was posted with an incorrect price by mistake, we will cancel the order and issue a full refund rather than fulfill it at the wrong amount. If you believe you were charged incorrectly, contact our support team with your order details and we will review it.

Yes. If you have a specific request that is not listed in our standard shop, contact our support team with the details. Custom orders depend on availability, the complexity of the request, and current team capacity. We will review your request, provide a quote and estimated timeline, and let you know if we can accommodate it. Not every custom request can be fulfilled, but we welcome interesting inquiries and will always try to offer a helpful alternative.

We update our creature and upgrade database whenever a game patch changes stats, levels, or mechanics. Our guides are revised based on community feedback, balance changes, and new meta developments. The shop inventory is refreshed as new products and services become available. If you notice outdated information anywhere on the site, please let us know. We appreciate the help and usually correct errors quickly once we confirm them.

We do not sell, trade, or rent your personal information. We only share data with trusted service providers who help us operate the site, process payments, and deliver services. These partners are bound by confidentiality agreements and are not allowed to use your information for their own purposes. For full details, please review our Privacy Policy.

We intentionally exclude certain pages — like account-specific routes, checkout flows, and admin sections — from our sitemap to keep search engines focused on our most valuable content. This helps Google and other crawlers prioritize the guides, database pages, and shop listings that matter most to players. If you believe an important page is missing from search results, reach out and we will look into it.

We love feedback from the community. If you spot an error in a guide, database entry, or product listing, email us the page URL and a brief description. If you have an idea for a new feature, guide topic, or shop service, we want to hear it. Your suggestions directly shape the direction of Jurassic World Mods. We read every message and prioritize updates based on how many people they will help and how feasible they are to implement.